Privacy Policy

AppInWeek (trading name of Agentive Services Pty Ltd, ABN 55 691 535 547) ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, or communicate with us.

By using our services, you consent to the collection and use of your information as described in this policy.

2.1 Personal Information
We may collect the following types of personal information:

• Name, email address, phone number, and company name
• Payment and billing information (processed securely by third-party payment processors)
• Project details, business requirements, and technical specifications you provide
• Communications and correspondence with us (emails, chat messages, support tickets)
• IP address, browser type, device information, and usage data

2.2 Automatically Collected Information
We use cookies, analytics tools (Google Analytics, Google Tag Manager), and similar technologies to collect:

• Website usage patterns, page views, and navigation paths
• Referral sources and marketing campaign effectiveness
• Device and browser information, operating system, and screen resolution

We collect and use your personal information for the following purposes:

• Service Delivery: To provide app development services, communicate about your project, and deliver your POC/MVP
• Billing & Payments: To process payments, issue invoices, and maintain financial records
• Communication: To respond to inquiries, provide customer support, and send project updates
• Marketing: To send promotional materials, newsletters, and service updates (you may opt-out at any time)
• Analytics & Improvement: To analyze website usage, improve our services, and optimize user experience
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements

We may disclose your personal information to:

• Service Providers: Third-party contractors, hosting providers (Cloudflare, AWS, Vercel), payment processors (Stripe), email services (Gmail, SendGrid), and analytics tools (Google Analytics)
• Business Partners: Developers, designers, or consultants working on your project (under confidentiality obligations)
• Legal Authorities: Government agencies, law enforcement, or courts when required by Australian law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

International Transfers: Some of our service providers are located overseas (USA, EU). By using our services, you consent to the transfer of your information to these jurisdictions. We ensure that overseas recipients handle your information in accordance with Australian privacy standards.

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure cloud storage with access controls
• Regular security audits and vulnerability assessments
• Employee confidentiality obligations and access restrictions

Disclaimer: While we take reasonable steps to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security and are not liable for unauthorized access, hacking, or data breaches beyond our reasonable control.

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or outdated information
• Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us at [email protected]. We will respond within 30 days. We may require verification of your identity before processing requests.

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior (Google Analytics, Google Tag Manager)
• Track marketing campaign performance
• Enable live chat functionality (Tawk.to)

You can disable cookies in your browser settings, but this may limit website functionality. By continuing to use our website, you consent to our use of cookies.

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, and tax obligations (minimum 7 years for financial records)
• Resolve disputes and enforce agreements

After the retention period expires, we will securely delete or anonymize your information.

Our website may contain links to third-party websites (e.g., demo apps, client projects). We are not responsible for the privacy practices of these websites. We recommend reviewing their privacy policies before providing personal information.

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, contact us immediately at [email protected].

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Office of the Australian Information Commissioner (OAIC):
If you are not satisfied with our response to your privacy concern, you may lodge a complaint with the OAIC:
Website: www.oaic.gov.au
Phone: 1300 363 992